Refund policy

      We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

      To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

      To start a return, you can contact us at info@sefem.store. 
      If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

      You can always contact us for any return question at info@sefem.store. Send the item by mail to the returns address provided in the email, which will also include instructions on the return process. 

      Damages and issues
      Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

      Exceptions / non-returnable items
      Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

      Unfortunately, we cannot accept returns on sale items or gift cards.

      Exchanges
      The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

      European Union 14 day cooling off period
      Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

      Refunds
      We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
      If more than 15 business days have passed since we’ve approved your return, please contact us at info@sefem.store.

      At SEFEM, we want you to enjoy your purchase. If you are not completely satisfied, we are here to help with our Return and Refund Policy.

      Return Eligibility

      Returns are accepted within 14 days of delivery.
      To be eligible, your item must be unused, in the same condition as you received it, and in its original packaging.
      A receipt or proof of purchase is required.

      Non-Returnable Items

      The following items are non-returnable:

      Digital goods (e.g., downloads, subscriptions)
      Perishable items (e.g., food, flowers, cosmetics)
      Final sale or clearance items
      Custom or personalized products

      Return Process

      To initiate a return, please contact us at  E-mail: info@sefem.store  with the following information:

      Order number
      Item(s) you wish to return
      Reason for return
      Photographic evidence that the product is defective or damaged.

      Once approved, we will provide you with instructions on how and where to send your return.

      Refund Process

      Refunds are issued once your return is received and inspected.
      If approved, your refund will be processed within 7 to 10 business days.
      Refunds are credited to your original method of payment.
      Please note that it may take additional time for your bank or credit card provider to post the refund.

      Exchanges (if applicable)

      We only replace items that are defective, damaged, or if the wrong size or color was received. To request an exchange, please contact us at E-mail: info@sefem.store 

      Shipping Costs

      Customers are responsible for paying the shipping costs for returning items.
      Shipping costs are non-refundable.
      If the product is defective, damaged, or incorrect, we will cover the return shipping.

      Contact Us

      If you have any questions about our Returns and Refund Policy, please contact us at:

      SEFEM

       E-mail:  info@sefem.store